We Ship within the Continental U.S only. Succulents and Cactus are shipped individually wrapped bare root or with soil. For winter shipping to zones 5,4,3,2,1 we recommend adding an order of the heat pack to help prevent freezing, We are not responsible for any frost damage if you choose to ignore this warning.
USPS Priority 2-5 business days. All orders will be shipped Monday through Wednesday only. For local pick ups, please add code "local" at check out. Local Pickup location will be near 550 E Remington Dr, Sunnyvale, California 94087. Please Schedule your pick up date and time at checkout page. Pickup times are Monday through Friday 10 am - 2pm. Please call (650)597-3731 upon arriving.
This is a perishable item, we do not offer full refunds or returns. If plants arrive damaged, We require a few pictures and email to us as it will help us figure out the best way to resolve any problems. If you are unhappy with your order for whatever reason, please contact us within 24 hours of delivery and we will do our best to make the situation right. We value our customers and want you to be happy with your purchase!